Graham's Fine Chocolates & Ice Cream

The ice cream is some of the best I have ever had. I have been a customer for a long time but unfortunately the service has greatly gone downhill. The charm of the paper hats and vintage chocolate molds has disappeared and it’s just an average looking chocolate shop now. Not an enjoyable experience to go anymore but they do make great chocolates and ice cream.

Nestled in a house front on 3rd Street, Graham's has become one of our favorite chocolatier. It's a wonderful chocolate and ice cream shop. Graham's has a lovely assortment of both milk, dark chocolates and ice creams. Graham's specialty chocolates with a variety of flavors make shopping for all ages lots of fun. It is easy to spend a pretty penny here, but these delectable treats are well worth the price. Helpful, knowledgeable service and wonderful products!

Delicious ice cream in a beautiful place. Samantha at the ice cream counter was very friendly even though it was busy. We have been here several times. but this time the staff at the Chocolate counter was not attentive. When it comes to my wife’s turn, the staff just left to help ice cream ignoring her! My wife said, “excuse me.” She didn’t hear… We left disappointed!

Bought $200 worth of mint meltaways tonight. Waited 30 min.while they were packaging my order. Peaked in back to see 4 workers huddled around my order rubbing each chocolate before placing them in the boxes. Asked about it and was told they were rubbing white coconut oil residue off each piece. I said “that means it’s old”. They said “no, it’s not old”. Asked if they had any without white residue they could give me instead. They said the did. But they moved the packaging of my order around the corner in back out of sight. I asked them to confirm the chocolates they were selling me had not had white on them at any time. They confirmed. Asked if I could bring them back if they were not up to par and was told no. I open one of the $50 boxes at home and saw 10 of the 36 pieces have white residue. At $1.40 a piece one should be confident in the quality of chocolate and the service should be trustworthy. The whole thing was shady and deceitful and not what I expect from Graham’s. On top of that it took an hour to complete my order. You’d think they could’ve comped the IceCream cone I ordered with my $200 worth of old chocolate for keeping me so long, trying to pawn off old chocolate on me, lying about it, then sneaking the old chocolate into my order out of sight while insisting it was from a “different box” that had no old white film on the very expensive chocolates. We’ve been regular customers of Graham’s for over 20 years. Always treat our guests to Graham’s and buy large orders of chocolates around the holidays. But this experience has us not interested in continuing our patronage any longer. And I’ll warn off friends and family as well. No excuse for lying and engaging in sneaky practices. Especially when they’re selling point is superior chocolate and service. Disappointing.